Terms of service

The terms under which PIXELQUALITY - LDA provides GPSR Audit. Last updated 21 October 2026.

1. Who we are and who this is for

GPSR Audit is operated by PIXELQUALITY - LDA (NIPC 518314952), Rua da Igreja n.º 10, 4490-517 Póvoa de Varzim, Portugal. The service is intended for professional sellers on Amazon marketplaces. By using it you confirm that you act for a business.

2. The services

• Free audit and Green Claims Scanner. Automated tools based on fixed rules. The audit is self-declared: it scores the information you enter. Both are informational. They do not establish legal compliance, do not constitute legal advice, and do not determine whether a product or claim is lawful.
• Compliance Autopilot. After you authorise GPSR Audit in Amazon Seller Central, we read your listings’ compliance attributes, send you a report and, with your approval, write the attributes you approved to your listings through Amazon’s Selling Partner API. What we read and write is described on the Support page. You can revoke access at any time from Seller Central.
• Paid plans. Starter, Pro and Business, billed monthly at the prices shown on the site, excluding VAT. VAT is added or reversed according to your location and VAT status. Payments are processed by Stripe. You can cancel at any time by contacting us through the contact form. EPR packaging registrations are arranged with our partner schemes; their registration fees are not included in any plan and are quoted separately before anything is filed.

3. EU Responsible Person mandate

Paid plans include an EU Responsible Person mandate for products you sell under your own brand (you are their manufacturer). Under EU law only a manufacturer can appoint an authorised representative, so the mandate cannot cover products of another brand that you resell; for those, the compliance attributes we write use the contact of the brand’s manufacturer. Some categories are excluded from the mandate (toys, electrical and electronic products, products with batteries, cosmetics and others listed in the mandate).

The mandate takes effect only once the separate written mandate contract has been signed between you and PIXELQUALITY - LDA. Until that contract is signed, we act neither as your Responsible Person nor as your authorised representative.

4. Our guarantee, and what we do not promise

Guarantee. If, 30 days after we write compliance attributes to your listings, Amazon has not lifted the block on any of the listings we corrected, we refund the subscription fee for the month in which we made that correction. Ask for it through the contact form within 60 days of the correction. The guarantee does not apply if, during those 30 days, you revoked our access, changed or removed the attributes we wrote, or did not complete a step that was yours (such as adding our contact in Seller Central or sending the product documents).

Apart from this guarantee, Amazon decides whether to accept a submission, lift a block or reinstate a listing, and when. Any timing we mention is an observation, not a commitment. We do not guarantee that your products, listings or packaging are compliant, or that you will not be suspended. Responsibility for the safety and conformity of your products remains yours.

5. Your responsibilities

You must give accurate information, be entitled to connect the Amazon account you authorise, and keep your access credentials confidential. You must not misuse the service, attempt to disrupt it, or use it to submit information you know to be false.

6. Liability

To the extent permitted by law, PIXELQUALITY - LDA is not liable for indirect or consequential loss, or for loss of sales, profit or listings resulting from decisions taken by Amazon or by authorities. Nothing in these terms limits liability that cannot be limited by law, or any right you have under mandatory law.

7. Personal data

How we handle personal data is described on the Privacy page.

8. Changes and governing law

We may update these terms; the date of the last update is shown at the top, and changes that affect a paid plan will be notified before they apply. Portuguese law governs these terms, without depriving you of the mandatory protections of the country where you are established.

9. Contact

Use the contact form.